Resources

Answers to most of your questions

FAQ

You can find most commonly asked questions here, but if you are still in doubt feel free to contact our customer support team.

About IFM Trade

  • Is IFM Trade Regulated?

    IFM Trade is a trading name of Intelligent Financial Markets Pty Ltd ACN 155 185 014. IFM Trade is authorised and regulated by the Australian Securities & Investment Commission (ASIC) and holds an Australian Financial Services Licence (AFSL 426359).

  • How can I contact IFM Trade?

    IFM Trade runs a Client Service Desk 5 days a week between 9am – 5pm, Monday to Friday. To contact the Client Service Desk you can call us on our toll-free number 1300 735 125 (Australia). International callers, please phone +613 9021 0420. Alternatively, you can e-mail us at support@ifmtrade.com.

Funding and withdrawals

  • How do I deposit funds?

    IFM Trade offers multi-channel funding including bank transfer, Skrill and Neteller.

  • What is the minimum I can deposit?

    IFM Trade has a minimum deposit requirement of $200 (of your base currency) for Standard Accounts. The minimum deposit requirement for Pro Accounts is $1000 (of your base currency).

  • What currencies are available to deposit with?

    You can have your trading account based/denominated in any of the following currencies: AUD, EUR and USD.
    If using your own bank to convert funds from another currency, you may be subject to high conversion fees. Please call Customer Support on 1300 735 125 or +613 9021 0420 for alternative options.

  • How long does it take to receive funds in my IFM Trade account?

    If you have funded your IFM Trade account via bank transfer, the funds will need to clear before they appear in your trading account and become available for use. This can take 1-3 working days depending on your location and bank.

    If you have funded your IFM Trade account via Skrill or Neteller, funds will usually be available in your account within 10 minutes of completing the transaction.

  • How do I withdraw funds?

    Log into the IFM Trade Secure Client Portal and submit a withdrawal request. You can submit a withdrawal request at any time.

    Please note that funds can only be withdrawn to a bank account in the same name as the trading account, i.e. if you have a company account you can’t withdraw funds to an account in the name of an individual.

  • Can I have my trade account in a different base currencies?

    Yes. IFM Trade supports the following base currencies for your trading account: AUD, EUR and USD.

  • How long does it take for a withdrawal to be completed?

    You can submit a withdrawal request at any time through your IFM Trade Secure Client Portal.

    IFM Trade cannot guarantee same day value for receipt of funds. Processing times are subject to the bank processing times but typically can take between 1-2 days for local transfers. International Transfers may take 2 – 5 days to be received.

  • How often do I receive account statements?

    You can check your trading history and open positions at any time via your IFM Trade Secure Client Portal.
    You will also receive a daily account statement if there is trading activity during that day, and a monthly statement at the beginning of each month.

IFM Trade trading accounts

  • How many financial instruments does IFM Trade offer?

    Our Standard Account allows you to trade over 470 different instruments including Forex, Global Equity CFDs, Indices, Commodities, Bitcoin and Litecoin. You can view the complete list of IFM Trade financial instruments in the Product Schedule on our website.

  • What time do the markets open on Monday mornings?

    The opening hours for our Margin FX Contracts match the foreign exchange markets. Foreign exchange markets trade continuously.

    They open at 7:00AM Monday morning AEST (09:00AM AEDT during summer time, 1 December to 1 March) and remain open until 6:00AM Saturday morning AEST (08:00 AEDT AM during summer time, 1 December to 1 March). They are open 24 hours a day during this period.

    As our offering is very broad (over 470 instruments in Standard Accounts) some instruments might have slightly different trading hours.

    You can check trading hours for each IFM Trade financial instrument in the Product Schedule on our website.

  • Where do your instrument prices come from?

    Our prices derive from the aggregation of our various counterparties providing access to the underlying markets. You only deal with IFM Trade.

  • What time do your charts reflect?

    The IFM Trade MetaTrader 4 server is running on UTC+10 (AEST) and UTC+11 (AEDT) during summer time (1 December to 1 March). Daily bars on the chart will represent the Australian time zone.

  • How long does a demo account last for?

    IFM Trade Demo Accounts are active for 30 days.

    If you’d like to avoid the expiry, contact our Client Service Desk to discuss the requirements for an extension at support@ifmtrade.com

  • What is the minimum deal size?

    IFM Trade allows trading of micro lots, for example a 0.01 lot, which is the equivalent of 1,000 base currency. As our offering is very broad (over 470 instruments in our Standard Account) some of the instruments may have a different minimum deal or trading step size.

    You can check minimum trading step size for each IFM Trade financial instrument in the Product Schedule on our website.

  • What type of trading can I do with IFM Trade?

    IFM Trade allows most types of trading including EAs, scalping and hedging.

  • How long does it take to open a live account?

    The online application will generally only take 5 minutes to complete. Where a potential client can be electronically verified or all required ID documents are submitted online, the account can be set up within 1 working day.

  • Can I have a demo account and live account with IFM Trade?

    IFM Trade allows you to have multiple live and demo accounts in different base currencies.

    You can open new live and demo accounts easily at any time through our IFM Trade Secure Client Portal.

  • What is the maximum leverage IFM Trade offers?

    Maximum leverage for a Standard Account with IFM Trade is 500:1 (200:1 for Pro accounts). As our offering is very broad (over 470 instruments in Standard Accounts) some of the instruments might have different margin requirements.

    You can check margin requirements for each IFM Trade financial instrument in the Product Schedule on our website.

  • Can I trade with Expert Advisors (EAs)?

    Yes, IFM Trade allows all Expert Advisors, including scalping EAs.

  • Can I have multiple logins on the same account at the same time?

    You can be logged into the same live account on multiple devices.

  • What is the difference between ‘Standard’ and ‘Pro’ accounts?

    The main difference is that Standard Accounts are pure spread, on more than 470 instruments. Pro Accounts are commission based and provide institutional grade tight spreads.

    For a comparison of our trading accounts visit the Account Types section of our website to determine which account is right for you.

  • Is there any cost involved in opening an account with IFM Trade?

    No, there is no cost involved in opening an account with IFM Trade.

  • How do I change my MT4 password?

    1. Log into your trading account at the MT4 platform
    2. Select ‘Tools’ in the menu, then click ‘Options’
    3. Select the ‘Server’ tab and click ‘Change’ button next to the password box.
  • I’ve forgotten my MT4 password. What should I do?

    If you have forgotten your MT4 password, you will need to contact our Client Service Desk on our toll free number 1300 735 125 (Australia). International callers, please phone +613 9021 0420.

  • How can I change my account details?

    Our Client Service Desk will be more than happy to help you with changing your account details. Please call our toll free number 1300 735 125 (Australia). International callers, please phone +613 9021 0420. Alternatively, you can e-mail us at support@ifmtrade.com.

MetaTrader 4 (MT4) platform

  • What platforms does IFM Trade offer?

    IFM Trade provides the award-winning MetaTrader 4 platform for computers and mobile devices. We also offer WebTrader allowing you to trade from any place through an internet browser. All these platforms are free of charge.

  • How can I download MetaTrader 4?

    Once you register a demo or live account you will be granted access to the IFM Trade Secure Client Portal. On the portal you will find links to download trading platforms and instructions on how to start using them.

  • What is the time setting on your MetaTrader 4 platform? Can it be changed?

    The time setting that appears on IFM Trade MetaTrader 4 is UTC+10 (AEST) and UTC+11 during summer time (1 December to 1 March). This means trading begins at 07:00AM (AEST) and 9:00 (AEDT) during summer time (1December to 1 March). This time cannot be changed on the platform.

  • How do I move my own chart settings to another PC?

    1. Go to ‘File’ menu on the top left side of your MT4 platform window
    2. Go to ‘Profiles’, then select ‘Save as’
    3. Go to the ‘IFM Trade’ folder in ‘Program files’ on your system hard drive
    4. Copy the folder named ‘Profiles’ and paste it into ‘IFM Trade’ folder in ‘Program Files’ on the other PC you want to use.

    You can do the same for the Indicator and Experts folder.

  • Is your MT4 Platform Mac compatible?

    Yes, you can download the IFM Trade Mac installation file from your IFM Trade Secure Client Portal. Alternatively, you can use the WebTrader application in an internet browser on your device.

  • Do you have trading platforms for mobile devices?

    Yes, IFM Trade offers mobile trading platforms for both Android and iOS devices. You can also use our WebTrader application on mobile based browsers. All these platforms are provided free with your trading account.

  • Why do I see an invalid account message?

    This can occur from using either the incorrect login or password. If you are still having issues after attempting to re-enter details, please contact us at support@ifmtrade.com

    For Demo Accounts, it may also mean that your 30 day demo has expired. If you would like an unlimited demo you can achieve this by funding a live account. Once opened, send your MT4 Demo login to our Client Service desk at support@ifmtrade.com to do so.

  • Is the pricing on the chart the bid price or the ask price?

    The pricing that is shown on MT4 is the Bid price (which is the Sell price). To show the Ask price (Buy price), right click on the chart, then click ‘Properties’. Under the ‘Common’ tab in the new window, click on ‘Show Ask line’.

  • How do I create a Pro demo account?

    Simply log into the IFM Trade Secure Client Portal and click the ‘Open demo account’ button. You will be asked to select between Demo Standard and Demo Pro accounts. In the next step you can select the base currency and leverage.

FX Trading

  • What is the swap that I have to pay (or that I receive) if I hold a position overnight?

    By convention the foreign exchange markets adjust the value of an open position to reflect the different interest rates applicable to the underlying currencies.

    If you have an open position at the end of day during which you have taken the long/bought side in the high yielding currency, then the value of the swap fee is typically in your favour to reflect the difference between the interest rates on the two currencies.

    If you have an open position at the end of a day during which you have taken the long/bought position in the low yielding currency, then the value of the swap fee is typically against you. In certain market conditions, IFM Trade may require Clients to pay a Swap Fee where ordinarily they would have received a Swap Fee. IFM Trade applies swaps daily at midnight AEST MT4 Server time Triple daily swaps are applied on Wednesday (midnight AEST) for the applicable currency pairs. Swps for CFDs on spot indices, commodities, stocks, and crypto-currencies are applied on Fridays. Swap Fees are applied in the base currency of your account. The Swap Fee accrues whilst the position remains open and is credited or debited to your account when the trade is closed.

  • How do I find out the swap rate?

    Swap rates can be found on the IFM Trade MT4 trading platform. To see the swap charges for a currency position:

    1. Right click on an instrument in the ‘Market Watch’ panel of MT4 (left hand side).
    2. Then click ‘Specifications’.
    3. This will display all the features of the instrument including the relevant swap rates.

    If you need further assistance with locating swap rates on the IFM Trade MT4 platform, please do not hesitate to contact client services at support@ifmtrade.com

  • What are IFM Trade’s commissions/fees?

    There are no commissions charged on transactions executed in our Standard Account except for stock based CFDs which do incur a commission.  Please refer to our PDS for further details.

    Pro Account commissions are listed on the Instruments & Conditions section of our website. The standard rate is 0.003% per side.

  • Can I trade micro lots and mini lots with IFM Trade?

    IFM Trade allows trading of micro lots i.e. 0.01 lot which is the equivalent of 1,000 of the base currency. As our offering is very broad (over 470 instruments in Standard Accounts) some of the instruments may have different minimum deal/trading step size.

    You can check the minimum trading step size for each IFM Trade financial instrument in the Product Schedule on our website.

  • How far away can I put my stop loss and take profit on orders?

    For both Standard Accounts and Pro Accounts, there are no distance requirements when placing stop-loss and take-profit orders.

  • What is your average spread on major FX pairs?

    Our spreads are variable but we do our best to make sure that IFM Trade offering is very competitive in the market. Feel free to log into one of our trading platforms to check our spreads and execution.

  • What is a spread?

    Spread is the difference between the Bid (Sell) price and the Ask (Buy) price in the market quote.

  • What are the different pending order types?

    • Buy Stop – Above Market Price i.e. You set the stop above the market so when the market hits the point you open the contracts on price strength.
    • Sell Stop – Below Market Price i.e. You set the stop below the market so when the market hits the price, you open the contracts on price weakness.
    • Sell Limit – Above Market Price i.e. You set the price above the market price as you wish to open a short position at a more favourable price than the current market price.
    • Buy Limit – Below Market Price i.e. You set the price below the market as you wish to open a long position at a more favourable price than the current market price.

Metal, Oil & CFD Trading

  • What time does gold open on MT4?

    Monday 8:00 AEST MT4 Server Time and 10:00 AEDT during summer time (1 December to 1 March).

  • How much is gold to trade?

    • With IFM Trade you can trade Gold against the USD, EUR, and AUD
    • 100 ounces = 1.0 Standard Lot ($1 USD/EUR/AUD for each Pip Movement)
    • 10 ounces = .1 Mini Lot ($0.10 USD/EUR/AUD for each Pip Movement)
    • 1 ounce = .01 Micro Lot ($0.01 USD/EUR/AUD for each Pip Movement)
    • Gold is traded against the USD, EUR, and AUD so is equivalent to FX (Swaps are calculated daily, triple day swap on Wednesday)
  • How much is Silver to trade?

    • With IFM Trade you can trade Silver against the USD, EUR, and AUD
    • 5000 ounces = 1.0 Standard Lot ($5 USD, EUR, and AUD for each price tick)
    • 500 ounces = 0.1 Mini Lot ($0.50 USD, EUR, and AUD for each price tick)
    • 50 ounces = .01 Micro Lot ($0.5c USD, EUR, and AUD for each price tick)
    • Silver is traded against the USD, EUR and AUD so is equivalent to FX (Swaps are calculated daily, triple day swap on Wednesday)
  • What time does your rollover occur?

    1. Dates of rollovers are available in the rollover table
    2. At rollover day we switch off trading for 30 minutes before midnight (from 23:30 until 24:00)
    3. We calculate base value (difference between one of the following futures contracts and currently expiring futures contract).
    4. When the base value is positive we deduct this value for long orders and add this value to short orders (reverse for negative base value). Both financial operations are calculated in swap field for all CFDs being rolled and held overnight.
    5. When the market reopens, the base value is typically offset by a change in the unrealised profit or loss (e.g. positive base value added to swap field is offset by negative change in profit or loss).
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